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We understand the rapid response is a key element in customer service, and the efficiency of taking care of customer needs is an important fact to your business. Thus we developed Gogrok to boost up your sales.
Pre-sale online
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Product experts are right beside you!
Looking for information online is a very common way to understand some products. What if you want to know more after browsing the information on the website? With Gogrok, you can directly discuss the brochure online with service agents, or even do an online software demonstration. Isn't it much easier and more comprehensible than reading articles on the website?
What differences does Gogrok make?
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Agents can do real-time interaction with potential customers to sell products. |
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Online trial is nothing, but online trial with help from product agents is something that can really help you understand the functions of the trial product. |
In-sale online -
Accelerate negotiation process!
Have customers decided to buy some products? Whether they have questions on quotations, filling up related forms, or finding out product details, service agents are always there online to help them understand more. This saves time and efforts to close a deal.
What differences does Gogrok make?
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Problems encountered by customers during the purchase process can be solved online right away, shorten the time to complete deals. |
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Tasks like checking on test run of software products for the customers can now be done online. You don't need to spend time on travel any more. |
Post-sale online -
Real-time interactive customer service, customer satisfaction is guaranteed.
For customers who have purchased products and encountered installation or usage problems, customer service agents can teach them how to solve them or directly solve them on their computers via Internet. Customer satisfaction is greatly improved.
What differences does Gogrok make?
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Service agents can now operate on customers’ computers without physically visiting their sites. |
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It's hard to understand software problems via telephone. With Gogrok, service agents can find keys to problems in a short time and solve them immediately. |
Consulting online
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Any expertise? Use it to make money!
Lawyers can review clients' contracts online, and discuss the legal terms used in the contract with clients in real-time. Statisticians can help graduate students to analyse statistic data, to modify report formats, and to prepare their theses online. If you are an expert and want to offer your service through the Internet, Gogrok can help you!
What differences does Gogrok make?
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You can provide any kind of services through Gogrok, as long as they can be done with files or software on computers. |
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Clients not satisfied with the end result? Modify it online with them to make sure they get what they really want. |
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You can provide global expertise services, distance is not a problem. |
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